For many change programs, lack of clarity and poor expectation setting for leaders at the beginning of a change program cause real delays and damages further down the road. The very people you need to own and lead the change become passengers.

This paper sets out what good change leadership looks like. A model with three components: Direction, Engagement and Challenge. What happens where they overlap. And a five-level journey, from disengaged to empowered, so you can see where your leaders are now and where they need to get to.

Change Leadership isn't black and white. There will be some days you do it well, some you don't. If you're about to lead a change that affects people's jobs and roles, this is a good place to start.